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Software Services Agreement - Legal Draft

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THIS

AGREEMENT MADE at..................... on this............... day

of................... 20......BETWEEN............................Limited

a company registered under the Companies Act, 1956 and having its registered

office at.................................. (Hereinafter referred to as

"CLIENT") which expression shall unless it be repugnant to the

context or otherwise be deemed to include its successors and assignees.AND............................Limited

a company registered under the Companies Act, 1956 and having its registered

office at.................................. (Hereinafter referred to as "SUPPLIER")

which expression shall unless it be repugnant to the context be deemed to

include its successors and assignees.WHEREAS

the CLIENT has approached the SUPPLIER for writing certain software programs as

described in this agreement.WHEREAS

the SUPPLIER agrees to write software programs for the client and to provide

such other services described in and upon the terms and conditions contained in

this Agreement.NOW

THEREFORE, in consideration of the mutual covenants and obligations between the

parties it is agreed as follows:I.

DefinitionsIn

this Agreement, unless the context otherwise requires, the following expression

shall have the meaning hereinafter assigned to them:1. Acceptance Date:

means the date on which the Programs are accepted (or deemed to be accepted) by

the Client;2. Budget: means the

budget giving all the relevant details as to quality, quantity and projected

cost etc., to be prepared and agreed for each Budget Year;3. Budget Year: means

each period of 12 months or less in the event of a termination during the

currency of the agreement;4. Completed Programs:

means fully installed, and tested and accepted programs;5. Equipment: means the

Client's computer hardware and associated peripherals equipment specified in

Schedule or such other equipment as may be agreed between the parties;6. Execution Plan: means

the time Schedule for the completion of the Phases of preparation and delivery

of the Programs as specified in Schedule...7. Finishing Date: means

the date specified in the Execution Plan by which the Supplier is to provide

the Completed Programs, or such extended date as may be set pursuant to any

provision of this Agreement;8. Guidance Plan: means

the training provided by the Supplier for the use of the Programs by the

Client's staff the details of which are set out in Schedule9. Maximum Cost: means

the sum specified in Schedule.10. Operative

Specifications: means the specification in accordance with which the Programs

are to be written;11. Operating Manuals:

means the operating manuals to be prepared by the Supplier;12. Operation Criteria:

means the criteria which is intended that the Programs shall fulfill as

specified in the Operative Specifications subject to the tolerances,

limitations and exceptions stated in the Operative Specifications;13. Phase: means a Phase

of the Execution Plan;14. Price: means the

price to be paid by the Client for the Services as specified in Schedule.15. Programs: means the

applications/computer programs to be written by the Supplier;16. Services: means the

services to be provided by the Supplied under this Agreement;17. Testing Date: means

the date on which the Supplier attends the program (s) tests on the Client's

premises.I.II.

Covenant

Services to be provideda. The Supplier, under

the terms and conditions of this Agreement, agrees to:i.

Write

the Program (s);ii.

Successfully

install the Program (s) on the Equipment;iii.

Provide

the Completed Program (s) by the Finishing Date; andiv.

Provide

Operating Manuals and training;Supplier's

Acceptancea. The Supplier accepts

that the Programs are to be used by the Client in conjunction with the

Equipment and the client's existing _______ operating system.b. The Supplier also

accepts that it has been supplied with sufficient information about the

Equipment and the said operating system to enable it to write the Programs in

accordance with the Operative Specifications for use with the Equipment and the

said operating system.c. The Supplier shall

not be entitled to any additional payment nor excused from any liability under

this Agreement as a consequence of any misinterpretation by the Supplier of any

matter or fact relating to the functions, facilities and capabilities of the

Equipment or the said operating system.Programs

Writinga. The Supplier shall

write a series of applications programs in __________ language operating under

version _______of the ____________ database management system (DBMS).b. The Database

Management System shall provide the facilities and functions set out in the

Operative Specifications and shall fulfill the Operation Criteria.AlterationsIf

any alterations are made to the Programs then, the Supplier shall make

appropriate modifications to the Operative Specifications, the Operating

Manuals and the Guidance Plan to reflect such alterations. The cost of such

modifications shall be included in the quotation given by way of an invoice.Delivery

and installation of Programa. The Supplier shall at

the agreed Phase deliver to the Client:i.

One

copy of the object code of the Programs in machine-readable form on the storage

media as specified by the Client;ii.

Certified

copies of the data and results of tests carried out by the Supplier on all

parts of the Programs before delivery; andiii.

The

Operating Manuals.a.b. The Supplier shall

also successfully install the Programs on the Equipment.Operating

ManualsThe

Supplier shall prepare and provide the Client with... copies of a set of

operating manuals containing sufficient information to enable the Client to

make full and proper use of the Programs in combination with the Equipment and

the Client's ___________operating system. If the Client requires further copies

of the Operating Manuals then, these will be supplied by the Supplier at a

reasonable charge.Training

of staff / employeeThe

Supplier undertakes to provide training in the use of the Programs for the

Client's staff in accordance with the Guidance Plan. Any additional training

required by the Client shall be provided by the Supplier upon reasonable

written notice at its standard scale of charges.Agreement

for MaintenanceThe

parties shall enter into a separate maintenance agreement on the Acceptance

Date in respect of the Programs and the Operating Manuals.Meetings

of representativesThe

parties shall ensure that their Authorized representatives will meet every

quarter to discuss and assess the progress of the Services.Provision

of required InformationThe

Client shall provide all information and documentation reasonably requested by

the Supplier to enable the Supplier to prepare and write the Programs and the

Operating Manuals. Such information and documentation shall be subject to the

provisions of confidentiality contained in the agreement. The Client shall

ensure that it provides the Supplier with such access to its staff as may be

reasonably required for the purposes of the provision of the ServicesStaff

/ employeea.

The

Services under the agreement shall be provided by the employees of the Supplier

named in Schedule _____________or such other persons as may be approved by the

Client in writing. If particular Supplier's staff is crucial to the success of

the project, the client may seek commitments that they will work full time on

the project and shall not be removed from it without the client's consent.b.

The

Supplier agrees that the services envisaged in this Agreement shall be

performed by persons nominated by the Supplier or such other persons as the

Client approves in writing.c.

The

Supplier shall instruct the Client's staff and provide technical advice that

may be necessary for the use of the program (s).d.

The

Supplier's personnel, while attending the Client's Place of Use shall conform

to the Client's normal codes of staff practice.e.

The

Client shall ensure that the Supplier's personnel are treated in the same

manner and given the same respect as the Client's staff.f.

The

Client shall guarantee a clean, healthy and safe working environment for the

Supplier's personnel whilst performing the services envisaged in this

Agreement.I.II.III.

Consideration1. The Supplier shall

send an invoice concerning the Monthly Standing Charges to the Client on the

_________day of each month.2. The Client shall make

payment of such invoice within... days of its receipt.3. The Budget shall be

reviewed jointly by representatives of both the parties at quarterly intervals.4. The Monthly Standing

Charge for the remainder of the Budget Year shall be appropriately adjusted if

agreed upon.5. The aggregate

payments made by the Client in respect of Monthly Standing Charge shall be

adjusted by means of a separate payment at the end of each quarter.6. The Supplier shall

not exceed the projected expenditure in the Budget without prior written

consent of the Client.7. Unless otherwise

agreed between any deficit in actual expenditure shall be credited to the

Client by means of a Monthly Standing Charge.8. Either party is

entitled to charge the other interest at the rate of _________% per annum on

late payment of any amount due until full payment of such amount.I.II.III.IV.

Supplier's

Warranty1. The Supplier warrants

that the Programs will, after acceptance by the Client, perform as set out in

the Operative Specifications when properly used with the Equipment and the said

Client's __________ operating system.2. The Operating Manuals

and the Guidance Plan will provide adequate instruction to enable the Client to

make full and proper use of the Programs in combination with the Equipment and

the said operating system without the need for reference to any other person or

document.3. If the Supplier

receives written notice from the Client after the Acceptance Date of any breach

of the said warranty then, the Supplier shall at its own expense and as

promptly as possible remedy the defect or error in question unless the

Supplier receives a written notice regarding the defect after the expiry of

____________ months after the Acceptance Date.4. The Supplier's

primary obligation is to remedy breaches of warranty by the provision of

materials and services promptly and without charge to the Client, provided that

the Supplier tails to conform to its obligations and its liability for such

failure.4.5. The explicit terms of

this Agreement conform to all warranties, conditions, terms, undertakings and

obligations implied by statute, common law, trade usage, course of dealing or

otherwise, all of which are hereby excluded to the fullest extent permitted by

law.I.II.III.IV.V.I.II.III.IV.V.

Indemnity1. The Client will

indemnify the Supplier against all costs, claims, demands, expenses and

liabilities arising out of or in connection with any claim that the use by the

Supplier of any information or material supplied by the Client for the purpose

of enabling the Supplier to prepare and write the Programs and/or the Operating

Manuals infringes any third party intellectual property.2. The Supplier shall

likewise indemnify the Client against all costs, claims, demands, expenses and

liabilities arising out of or in connection with any claim that the Services

provided by the Supplier that infringe any third party intellectual property

rights.3. The indemnifying

party shall be granted immediate and complete control of any claim of

indemnity and the indemnified party shall not prejudice the indemnifying

party's defense of the claim.4. The indemnified party

shall give the indemnifying party all reasonable assistance at the expense of

the indemnifying party on such claim of indemnity.I.II.III.IV.V.VI.I.I.II.III.IV.V.VI.

Confidentiality1. Both parties

undertake to each other to keep confidential all information concerning the

business and affairs of the other, which has been obtained or received as a

result of the discussions leading up to or the entering into of this agreement

save that which is:a.

Inconsequential

or obvious;b.

Already

in its possession other than as a result of a breach of this clause; orc.

Required

by law.2. Each of the parties

undertakes to the other to take all such steps as shall from time-to-time be

necessary to ensure compliance with the provisions of the above clause by its

employees agents and subcontractors.I.II.III.IV.V.VI.VII.

Intellectual

Property Rights1. The copyright and all

other intellectual property rights of whatever nature shall be and shall remain

vested in the Supplier.2. The Supplier hereby

grants to the Client with effect from the Acceptance Date a non-exclusive and

non-transferable license to use and copy the Programs and the Operating Manuals

for its own internal business purposes.3. The Client shall not

be entitled to sub-license the use of the whole or any part of the Programs or

the Operating Manuals.4. The Client undertakes

to treat as confidential and keep secret all information contained or embodied

in the Programs, the Operating Manuals, and the Operative Specifications and in

all other specifications and documentation relating to the Programs and all

information conveyed to the Client by training.5. The Client shall not

without the prior written consent of the Supplier discloses any part of the

Information to any person except:a. The Client's own

employees who need to know such information;b. The Client's

auditors, Tax authorities, Customs & Excise and any other persons or bodies

having a right, duty or obligation to know the business of the Client and then

only in pursuance of such right duty or obligation;c. Any person who is

from time-to-time appointed by the Client to maintain any equipment on which

the Programs are being used and then only to the extent necessary to enable

such person properly to maintain such equipment;d. Any professional

adviser of the Client in connection with a dispute arising from this Agreement

or the Client's use of the Programs.6. The Client undertakes

to ensure that the persons and bodies mentioned in clauses 5(a), 5(b), 5(c) and

5(d) are made aware prior to the disclosure of, any part of the Information

that the same is confidential and that they owe a duty of confidence to the

Supplier.7. The Client shall

indemnify the Supplier against any loss or damage which the Supplier may

sustain or incur as a result of the Client failing to comply with such

undertaking8. The Client shall

promptly notify the Supplier if it becomes aware of any breach of confidence by

any person to whom the Client divulges all or any part of the Information and

shall give the Supplier all reasonable assistance in connection with any

proceedings that the Supplier may institute against such person for breach of

confidence.I.I.II.III.IV.V.VI.VII.VIII.

Force

MajuroNotwithstanding

anything to the contrary in this Agreement, neither Party shall be liable by

reason of failure or delay in the performance of its duties and obligations

under this Agreement if such failure or delay is caused by acts of God, war,

riot, fire, civil commotion, strikes, lock outs, embargoes, any orders of

governmental, quasi-governmental, or local authorities or any other similar

cause beyond its control and without its fault or negligence.IX.

Termination

of Agreement1. This agreement may be

terminated under the following circumstances:a. Immediately by the

Installer if the Client fails to pay any sum due under this agreement within

_____________days of its due date;b. Immediately by either

party if the other commits any material breach of any term of this agreement

and which has not been remedied within ________days of a written request to

remedy the same; andc. Immediately by either

party if the other party takes steps for the voluntary winding up or enters

into any arrangement with its creditors or if an official liquidator is

appointed in respect of all or any part of the business or assets of the other

party or other steps are taken for the winding up of the other party2. Any termination of

this agreement pursuant to this clause shall be without prejudice to any other

rights or remedies a party may be entitled to under this agreement or under

law and shall not affect any accrued rights or liabilities of either party nor

the coming into or continuance in force of any provision hereof which is

expressly or by implication intended to come into or continue in force on or

after such termination.I.II.III.IV.V.VI.VII.VIII.IX.X.

Governing

Law and dispute resolution1. 1 This Agreement

shall be construed in accordance with the law of India.2. 2 Any dispute,

difference, controversy or claim arising between the Parties out of or in

relation to or in connection with this Agreement, or the breach, termination,

effect, validity, interpretation or application of this Agreement or as to

their rights, duties or liabilities hereunder, shall be settled by the Parties

by mutual negotiations and agreement. If, for any reason, such Dispute cannot

be resolved amicably by the Parties, the same shall be referred to and settled

by way of arbitration proceedings by three arbitrators, one to be nominated by

each Party and the third to be appointed by the two appointed arbitrators. The

arbitration proceedings shall be held in accordance with the Arbitration and

Conciliation Act, 1996, or any subsequent enactment or amendment thereto (the

"Arbitration Act"). Each of the Parties shall appoint an arbitrator

within thirty (30) days of the receipt by a Party of the other Party''s request

to initiate arbitration. The two arbitrators so appointed shall then jointly

appoint a third arbitrator within thirty (30) days of the date of appointment

of the second arbitrator, which third arbitrator shall act, as the Chairman of

the tribunal. Arbitrators not appointed within the time limit set forth in the

preceding sentence shall be appointed in accordance with the Arbitration Act.

The decision of the arbitrators shall be final and binding upon the Parties.

The venue of arbitration proceedings shall be ____________ The language of the

arbitration and the award shall be English.I.II.III.IV.V.VI.VII.VIII.IX.X.XI.

Interpretations

of certain terms and referencesIn

this agreement unless otherwise specified following interpretation shall be

applicable:1. Reference to a Subsidiary

or Holding Company is to be interpreted in accordance with the Companies Act

1956;2. Reference to a party

is reference to a party of this agreement and this includes the party's

permitted assignees and/or the respective successors in title to the whole

undertaking;3. Reference to a person

includes any person, individual, company, firm, corporation, government, state

or agency of a state, or any undertaking regardless of it having a legal

representative or not and notwithstanding of the law under which it exists;4. Reference to any

statute or statutory instrument or any of its provisions shall be interpreted

as a statute or statutory instrument or provision that is re-enacted or

amended from time-to-time;5. All words/terms

denoting the singular shall include the plural and vice versa; and all

words/terms denoting any gender shall include all genders;6. All references to

clauses and Schedules shall be interpreted as references to clauses or

Schedules of this agreement.I.II.III.IV.V.VI.VII.VIII.IX.X.XI.XII.

Alteration

and ModificationAny

alteration or modification or waiver in connection with this contract will not

be effective unless made in writing and signed by both the parties.XIII.

SeveranceInvalidity

or unenforceability of any term of this agreement shall not render the other

provisions and the remainder of the agreement invalid or unenforceable and the

agreement shall remain in full force and effect.XIV.

Entire

AgreementThis

Agreement and the Schedules and Annexures hereto represent the entire agreement

as to the subject, matter hereof, and supersede any and all prior

understandings between the Parties on the subject-matter, hereof.XV.

AssignmentNeither

of the Parties hereto shall be entitled to assign this Agreement or any of

their rights, powers, obligations and/or duties hereunder without the prior

written consent of the other Party.XVI.

DurationThis

agreement is effective w.e.f..................... and shall terminate

on.......................... unless both parties decide to extend the agreement

by informing each other in writing.XVII.

NoticesAll

notices and other communications under this contract must be in writing, and

must be mailed by registered or certified mail or any other form of

communication (fax/email) at the following address:To

CLIENT...........................................................................To

SUPPLIER...........................................................................XVIII.

WaiverSave

where this Agreement expressly provides, neither Party shall be deemed to have

waived any right, power, privilege or remedy under this Agreement unless such

Party shall have delivered to the other Party a written waiver signed by an

authorised officer of such waiving Party. No failure or delay on the part of

either Party in exercising any right, power, privilege or remedy hereunder

shall operate as a waiver, default or acquiescence thereof, nor shall any

waiver on the part of either Party of any right, power, privilege or remedy

hereunder operate as a waiver of any other right, power, privilege or remedy,

nor shall any single or partial exercise of any right, power, privilege or

remedy hereunder preclude any other or further exercise thereof or the exercise

of any other right, power, privilege or remedy hereunder.XIX.

InsuranceThe

Supplier shall maintain throughout the term of this agreement, with an insurer

of good repute, indemnity/insurance comprehensively covering all his

obligations for a sum of not less than Rs...........

(Rupees............................)XX.

Authorized

SignatoryBoth

parties shall provide information in writing regarding the authorized

signatories for this contract along with their respective names and

designations.The

contracting parties assume that the respective authorized signatories are the

person recognized for the purpose of signing the contract in conformity with

the authorisation of the CompanyXXI.

Non-Solicitation

of StaffFor

the purposes of this contract, both parties agree not to solicit either

directly or indirectly with a view to provide or offer employment to, offer to

contract with or encourage a staff member of the other party to leave without

the prior written consent of the other during the term of this agreement and

for an additional period of ___________ days after termination.XXII.

Regulation

of foreign exchangeBoth

the parties agree to be governed by the Laws of India regarding the use of

foreign exchange in their transactions.XXIII.

Legal

expenses and chargesThe

succeeding party shall be entitled to reasonable litigation and professional

fees along-with the out of pocket costs incurred in connection with dispute

resolution arising between the parties with matters pertaining to this

Agreement.XXIV.

Genuine

SoftwareBoth

parties agree that the software that is required to be used for the purposes

as envisaged under this Agreement shall be genuine and registered software and

not a pirated version of any nature.XXV.

Warranty

of SoftwareThe

Supplier warrants to the Client that the software that has been agreed to be

part of the equipment to be supplied as envisaged under this Agreement shall be

the genuine and registered version and shall not be a pirated version/copy of

any nature.XXVI.

Injury

resulting during Installation of SoftwareThe

Client shall not be liable for any Injuries occurring to the Supplier's staff

while installing the Software at the Place of Use unless such staff belongs to

the Client.XXVII.

Injury

While Using the SoftwareThe

Supplier warrants that the Equipment provided to the Client shall not cause any

physical harm or injury or otherwise to any of the Client's staff or the user

of the Program (s). If such Software causes physical harm or injury or

otherwise, the Supplier agrees to compensate the Client [in terms of incurred

expenditure] and rectify the Program (s) free of charge.XXVIII.

Damage

to Other Program (s)1. The Supplier warrants

that the Software shall not damage, destroy or corrupt any other Software

belonging to the Client, provided the Client executes and implements all the

required networking related measures and safeguards as stated in the manual.2. However, subject to

the foregoing clause, if the Software damages, destroys or corrupts the

Client's Equipment, the Supplier shall rectify/replace such damaged, destroyed

or corrupted Software free of charge.3. To this effect, the

Client is under an obligation to bring it to the notice of the Supplier about

the nature and extent of the damage that has taken place. On the basis of

which, the Supplier may send its team of personnel to evaluate and assess the

incident and consequently ensued damage.XXIX.

Warranty

of Program (s)The

Client warrants to the Supplier that the Program(s) shall be used only for the

purposes envisaged in this Agreement and shall not be used for any other

purpose other than what has been mentioned in this Agreement.XXX.

Compliance

with Legal RequirementsThe

Supplier undertakes for the purpose of Sale/Lease/Rent that it has fulfilled

all the applicable legal Requirements, Procedures and Formalities, as envisaged

by the different laws, rules, regulations, bye-laws, procedure and formalities.XXXI.

Harmful

Effects of Program (s)The

Supplier shall bring to the notice of the Client beforehand harmful effects, if

any, of using the Program(s)XXXII.

Survival

of certain clausesThe

Clauses of this Agreement, which by nature are intended to survive termination

of this Agreement shall remain in effect after such termination.IN

WITNESS, where of the Agreement has been entered into between the parties on

the day and year first above writtenCLIENT'S

NAME__________________________ADDRESS__________________________SIGNATURE

(of Authorized Signatory)__________________________SUPPLIER'S

NAME__________________________ADDRESS__________________________SIGNATURE

(of Authorized Signatory)__________________________


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