Judgment:
J.D. Kapoor, President:
1. The respondent had applied for tube well connection on 16.10.2002 to the then Delhi Vidhyut Board which has since been taken over by the appellant company namely North Delhi Power Limited. Till the filing of the complaint, the application of the respondent remained pending and was not processed due to some policy guidelines to be framed by the appellant. Merely because the DVB had been taken over by the appellant does not mean that the consumer should wait for long due to failure of administrative mechanism. Once a person applies for connection, deposits the requisite fees and completes all the formalities as per rules he is entitled to get the connection irrespective of the fact that the authorities have changed hands. No person can be asked to wait indefinitely merely because the concerned authority has to take a decision with regard to the policy or guidelines. Respondent has been rightly compensated for deficiency in service on the part of the appellant.
2. We do not find any merit in the appeal. Appeal is dismissed in limine.
3. The FDR furnished by the appellant along with the appeal be returned to the appellant forthwith.
4. A copy of this order, as per the statutory requirements, be forwarded to the parties free of charge and also to the concerned District Forum and thereafter the file be consigned to Record Room.
Appeal dismissed.