NOTICE TO DIVISIONAL MANAGER, MAHANAGAR TELEPHONE NIGAM LTD. AGAINST WRONGFUL DISCONNECTION OF THE TELEPHONE LINE
 
Advocate
											………………………….
Date:
 
Registered AD
 
The Chief General Manager,
 Mahanagar Telephone Nigam Ltd.,
………………………….Exchange
Mumbai - 400025
 
Dear Sirs,
 
Under instructions and for and on behalf of my client Dr ...................................... resident of………………………….hereby serve you notice as under:
 
1 . My Client Dr………………………….is the subscriber of telephone No …………………………with your telephone exchange since 
2.My client is regularly paying telephone bills as and when received by him. On orabout………………………….my client's wife received a telephone call from the Telephone Exchange informing that the telephone bill, dated………………………….in respect of the said telephone, amounting to Rs……………………has not been paid and if the said bill is not paid within two days, the telephone will be disconnected.
3.My client immediately traced his paid telephone bills in his records and informed the Sub-Divisional Officer, MTNL Mumbai and the Accounts Officer, MTNL………………………….Mumbai about the payment of the said telephone Bill, dated……………………On………………………simultaneously, my client also sent a letter enclosing the photocopy of the paid telephone bill to the said Sub-Divisional Officer, MTNL…………………Mumbai and the Accounts Officer, MTNL……………………Mumbai and requested that as the telephone bill has already been paid in time, the telephone may not be disconnected. It was also indicated in the said letter that the telephone is very essential for my client for his profession and my client will incur a huge loss in case the telephone is disconnected.
4.Inspite of payment of telephone bill in time and informing all functionaries of the MTNL, to the surprise of my client, his telephone No. was disconnected on ......................without any information and notice.
5. That my client contacted the SDO, MTNL…………………Mumbai on ………………. and the said SDO informed my client that the said telephone has been disconnected by mistake and the same will be re connected soon. Thereafter the said telephone remained non-functional for 25 days w.e.f…………………to…………………and was again connected on 
6.That due to negligence on the part of MTNL, my client has been deprived of the telephone for 25 days, due to which he incurred a huge loss of professional practice, harassment and suffered mental agony, and the MTNL is liable to compensate my client for the same.
7.I hereby call upon you to pay a sum of Rs.40,000 (Rs.25,000 for professional loss @ Rs.1,000 per day for 25 days during the period telephone remained inoperative + Rs. 10,000 for harassment, mental agony + Rs. 5,000 for costs and expenses towards this notice) within a period of 20 days from the date of receipt of this notice, failing which my client will be constrained to file complaint before the District Consumer Forum against MTNL for recovery of the said sum, at your risk as to costs and consequences.
 
Thanking you
 
Yours faithfully,