Notice under Consumer Protection Act for the non-plying of train

……………………………….
……………………………….
Advocate(s)
……………………………….
……………………………….
Address(es)
…………………….
 Date 

Regd. AD/UPC/Personal Delivery
To

1. The General Manager
Northern Railways, (in case of Zonal Railway); or
Union of India, (in case of any other Railway); or
The owner of the Railway 
………………………………………………..
………………………………………………..

2. The General Manager
Southern Railways, (in case of Zonal Railway); or
Union of India, (in case of any other Railway); or
The owner of the Railway 
………………………………………………..
………………………………………………..

Legal Notice
Sir,

Please take the following notice on behalf of my client(s) …………, R/o ……………..:-

1. That my abovenamed client(s) got reserved the tickets Nos. …………………… dated ………………. of the 2nd class, for himself to go for an interview, at Y Railway Station, Northern Railway, to go to X Railway Station, Southern Railway by train number………….. (Name) on (Date).

2. That when my client boarding the train, on being asked he was informed that the train would not ply.

3. That my clients(s) brought the same fact to the notice of the officer then available (The Ticket Checker) on the platform, Mr. ……………………..who failed to give any response to the just and the legal request of my client.

4. That thereafter my client had no option but to wait for the another train i.e.,. ………… (Name of the train) so that  my client could go in that train.

5. That while waiting for another train my client complained to the Station Master of the above named station and the whole of the inconvenience was explained to him. However to the utter dismay of my client, no response was given by him also except the irritating remarks.

6. That, thereafter my client got another train after continuous waiting for about ……………. hours.

7. That on reaching the destination my client came to know that it was too late to give the interview he was called for as he was very late and thus was deprived of the opportunity to get a good job.

8. That after coming back, my client approached the Station to get at least the refund of the ticket which he had purchased but was denied the refund also.

9. That my clients complained of all the incident vide their letter dated ………………. to the General Manager of the Railway (give the name of the Railway) but no response from the highest authority has been received till date for such mismanagement or the gross negligence, whatever may it be which amounts to deficiency in service under Consumer Protection Act, 1986.

10. That such conduct of yours amounts to gross negligence on your part and thus deficiency in service as under section 2(1)(g) of the Consumer Protection Act, 1986 as amended by the Consumer Protection (Amendment) Act, 1993.

11. That such conduct of yours is compensable in law and the responsible officials are liable, jointly as well as severally, civilly as well as criminally under law particularly under the Consumer Protection Act, 1986 as amended by the Consumer Protection (Amendment) Act, 1993 and the MRTP Act, 1969.

I, therefore, hereby call upon you to refund all the price paid for the tickets i.e. ……… with compensation for discomfort mental as well as physical agony and paid i.e., Rs. ………….. together with Rs. ……………. towards the costs of this legal notice, within a period of two months  from the date of receipt of this notice failing which I have definite instructions from my client(s) to take appropriate legal action particularly under the Consumer Protection Act, 1986. You shall be held responsible for all costs and consequences for which please take this notice.

Yours faithfully,

S/d

Advocate

(Name)