Notice under Consumer Protection Act for the non-appearance of the name in the list in spite of reservation
……………………………….
……………………………….
Advocate(s)
……………………………….
……………………………….
Address(es)
……………………………….
 Date 

Regd. AD/UPC/Personal Delivery

To

1. The General Manager
Northern Railways, (in case of Zonal Railway); or
Union of India, (in case of any other Railway); or
The owner of the Railway 
………………………………………………..
………………………………………………..

2. The General Manager
Southern Railways, (in case of Zonal Railway); or
Union of India, (in case of any other Railway); or
The owner of the Railway 
………………………………………………..
………………………………………………..

Legal Notice

Sir,

I have to serve you with the following legal notice under instructions from and on behalf of my client(s) …………, R/o ……………..:-

1. That my abovenamed client(s) got reserved the tickets Nos. …………………… dated ………………. of the AC Chair Car, for himself and his family members, at New Delhi Railway Station, Northern Railway, to go to Kanya Kumari Railway Station, Southern Railway by train number………….. (Name) on (Date).

2. That when my client(s) went to board the train they found that in the list of passengers providing information of the number of coupe, their names did not appear.

3. That my clients(s) brought the same fact to the notice of the Station Master Mr. …………………….. but of no avail, as he said that he could not do anything.

4. That thereafter my clients had no option but to but to catch the train without any seat or the berth and had to travel standing all the way.

5. That my client(s) complained to the Station Master of the destination station i.e., …………….. station and the whole of the inconvenience was explained to him. However to the utter dismay of my client(s), no response was given by him also except the irritating remarks.

6. That my clients complained of all the incident vide their letter dated ………………. to the General Manager of the Railway (give the name of the Railway) but no response from the highest authority has been received till date.

7. That due to your deficiency in service the whole of the tour of my client(s) had to suffer lots of inconvenience, hardship, mental as well as physical agony and pain in spite of the fact that they got reserved the tickets of the AC Chair Car.

8. That such conduct of yours amounts to gross negligence on your part and thus deficiency in service as under section 2(1)(g) of the Consumer Protection Act, 1986 as amended by the Consumer Protection (Amendment) Act, 1993.

9. That such conduct of yours is compensable in law and the responsible officials are liable, jointly as well as severally, civilly as well as criminally under law particularly under the Consumer Protection Act, 1986 as amended by the Consumer Protection (Amendment) Act, 1993.

I, therefore, hereby call upon you to refund all the price paid for the tickets i.e. ……… with compensation for discomfort mental as well as physical agony and paid i.e., Rs. ………….. together with Rs. ……………. towards the costs of this legal notice, within a period of two months  from the date of receipt of this notice failing which I have definite instructions from my client(s) to take appropriate legal action particularly under the Consumer Protection Act, 1986. You shall be held responsible for all costs and consequences for which please take this notice.

Yours faithfully,

S/d

Advocate

(Name)